Customer Service. from Amsterdam. Sorry, your browser does not support JavaScript! *I would like to know what procedures I need to do in order for my childre... Hello,*I don’t know if I will enter the bus from*krak*w*Warsaw to Vienna in Prague. The sign for Flixbus at night my son had a hard time finding with zero help from customer service was SO tiny on a post. If you are experiencing difficulties while accessing this website, please give us a call at (855) 626-8585 or refer to the FlixBus Google Assistant App . “You did not yet indicate what FlixBus should do to make this right.” I also called their customer service number, which told me “to press 1 for English,” and when I did I got an automated response in German! If you send an email late at night, you probably won't get a reply until the next business day. Click here to see all the ways we know to contact FlixBus currently. FlixBus - Archive . This information is according to 6,348 GetHuman users who are also FlixBus customers over the past 180 days. Service animals may not occupy a seat. Telling us about any imperfections is useful and helps all of us. It's sometimes hard to find information about how best to contact companies like FlixBus by email, so GetHuman gathers information like this from customers so we can share amongst ourselves. And so they prefer calling FlixBus at their +49 30 300137300 phone number instead. THE SYSTEM WANT ACCEPT MY CREDIT CARD MY MONEY IS ON THERE. Such as FAQ, baggage and information about our lost property office. GetHuman tries to source the best FlixBus customer service information from customers so we can share our best hints and tricks with each other. FlixBus provides customer service by email and also by phone. English. With our free tools, you can check out the current wait time for FlixBus and use our Have Them Call Me Instead tool. When you email FlixBus one of their customer service agents sitting in one of their call centers, likely located in null, will get your message in their inbox and reply to you on a first come, first serve basis. It left Berlin at **:** p.m. on August the **th. service@flixbus.com. Current route info. Please include your reference number (e.g.1804134 MUN-MUN) in the subject line when contacting us via email, when you already received an … However, the trip from berlin to Amsterdam got delayed for over * hours as the bus got a flat tire at nigh and then another one *** km. Called customer service back and they said they couldn’t help in any way and we lost our money. Answers to the most frequently asked questions as well as customer service contact info can be found here. Dear FlixBus customer, Thank you, we have received the contact form you filled out. I am waiting for Lyon to nice at *:o'clock. Could’ve easily called the bus to say there was a passenger approaching. Telling us about any imperfections is useful and helps all of us. FlixTip! I filed a claim online and still... Good morning! And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Social Media. Service Animal fraud is a crime. The FlixBus was a ghost lost in the night. Don’t worry about being parched while traveling with FlixBus as they offer a beverage service to make sure you stay hydrated. Poor service, customer service and irresponsible behavior The bus did not come and any information on whether the ride was cancelled or delayed was not received. Here you can find an overview of the different services that FlixBus offers. No rebooking, no discount - zero help. If you are experiencing difficulties while accessing this website, please give us a call at +44(0)1491502156 or refer to the FlixBus Google Assistant App . To our lost & found form. I cant find my ticket for today from dortmund to kassel. The email address/personal data collected during ticket ordering is used in accordance … That department is open 24 hours, 7 days. But if you require reliability in a transportation service, or don't want to waste your time, or would prefer not to wait in the dark streets of West Oakland for 2 hours with no updates from the app and no way to contact customer service, then absolutely, 100% stay away from Flixbus. Email can be a convenient way to communicate with customer service; you can multi-task while you are doing it, and you may already be checking your inbox frequently anyways. Today on the 16th of January 2019 flixbus finally wrote me, again asking for information I already gave several times. In case you didn't realize there was an alternative, the best phone number for FlixBus customer support is +49 30 300137300. Use the search tool to get all the information you need and find additional helpful options. Send an email to charter@flixbus.com. When I contacted customer service via phone at least 2 times they said i should write email, which I did several times. Daniel Sr. Should you have additional, general questions about your trip with FlixBus, you can find many answers … To inform us that the service animal will be accompanying you on you FlixBus ride, please call Customer Service as soon as possible after booking. I left my luggage on the bus on the *th of this month. Before contacting them, items GetHuman-tomledo may need: Name, Email, Phone number or other identifying information. If you are experiencing difficulties while accessing this website, please give us a call at +49 30 300 137 300 or refer to the FlixBus Google Assistant App . You can help! Today on the 16th of January 2019 flixbus finally wrote me, again asking for information I already gave several times. *I bought a flixbus ticket for August the **th at * p.m. from Szczecin-Poland to Amsterdam-Holland. That department is open 24 hours, 7 days. Let's see how it ends. First: share to improve GetHuman-tomledo's odds. Customer satisfaction is FlixBus' main priority. We are happy to tell you here what this app is capable of and where you can get it: Customer Service from Flixbus did reply to my review but could only offer me a voucher for another trip instead of my requested refund. RSS feed - FlixBus (opens in new window) Filter by year. In that time there was a G7 Summit and all roads to Biarritz and Bayonne were closed - and there was no info about it in the ticket or on the website. The blame was shifted to me because I didn't "opt-out" of my journey which means abandoning the bus and finding alternative transportation late at night and over 100 miles away from home. I want to file the complain. Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor! Help with my FlixBus issue. We will reimburse your canceled trip and provide you with a full refund of the ticket price as per our Terms & Conditions. Contact FlixBus. Such as FAQ, luggage and information about our lost property office. General Conditions for Business and Booking. Find the answers to frequently asked questions about your bookings and your FlixBus trips. Get yourself a booking confirmation here as well. How to use m'y voucher?i dont s*e any option when i'm tring to by my tiket. Email FlixBus : service@flixbus.fr FlixBus contact form: FlixBus form FlixBus customer service phone number : Flixbus France: +33 (0) 1 76 36 04 12. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. GetHuman tries to source the best FlixBus customer service information from customers so we can share our best hints and tricks with each other. FlixMobility GmbH. In total, you can communicate with FlixBus using 3 different media: phone, email, web. If you are experiencing difficulties while accessing this website, please give us a call at (855) 626-8585 or refer to the FlixBus Google Assistant App. GetHuman-tomledo's customer service issue with FlixBus from May 2019. Change your bookings. FlixBus provides customer service by email and also by phone. Customer Service Contact opens in new window. When I contacted customer service via phone at least 2 times they said i should write email, which I did several times. All FlixBus departure and arrival times. But more often than not, FlixBus customers want to talk to a real live human being as soon as possible and check it off their to-do list. Strength in numbers! GetHuman does not answer FlixBus's emails, work as part of its customer service operations or have any other connection of any kind. There are 3 ways to reach FlixBus across 3 communication modes: phone, email, web. Please note that the processing time may take several days. Hello!We were writing to Flixbus Customer Service 2 weeks ago. We always offer the best deals, plus a safe and pleasant travel experience. Their website is terrible, their customer service appalling, and their luggage pricing policy is … Use the search tool to get all the information you need and find additional helpful options. Click “Cancel my booking” to see our available online refund methods. FlixBus canceled my ride due to operational changes: We want to avoid operational changes whenever possible.If FlixBus has to cancel your ride we will notify you. To help us match your description with the item you lost, please describe it in as much detail as possible. Still no answer.Our situation was: we bought two tickets from Bilbao to Bayonne (booking number 1052073551) on the 25th of August. Customer Service Find the answers to frequently asked questions about your bookings and your FlixBus trips. FlixBus offers meal service during your trip with them. info@flixbus.co.uk. FlixBus is your long distance coach service with an extensive European route network. With our free tools, you can check out the current wait time for FlixBus and use our Have Them Call Me Instead tool. FlixBus has a page or online help desk for customer service, but you can also call them on the phone. Here you can find an overview of the different services that FlixBus offers. If you are experiencing difficulties while accessing this website, please give us a call at +44(0)1491502156 or refer to the FlixBus Google Assistant App . GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. Unfortunately, emotional support, therapy, PTSD, comfort animals and pets are not permitted to travel with FlixBus. Email FlixBus customer service help at this email address for the fastest reply. Let's see how it ends. We are here to help customers like you by simply making information that you share available to all customers. If you find any mistakes in this information, please let us know below. Also, pay special attention to the Lost item type field: if you left a laptop in a backpack, then choose "Bags and Luggage" in the form and write "contains laptop" in the description. Companies respond better when others are watching. Berlin Alexanderstraße 3, 10178 Berlin Mon–Sun 8:00 AM–7:00 PM Masurenalle 4-6,14057 Berlin Mon–Sun 6:30 AM–11:00 PM Cologne/Bonn Airport Customer Service is not helping, people who are working there are moreover rude. When you email FlixBus one of their customer service agents sitting in one of their call centers, likely located in null, will get your message in their inbox and reply to you on a first come, first serve basis. The Customer Service department that replies to the emails you send is used to responding to a variety of customer service issues such as Change a Reservation. This is the best email address for FlixBus customer service. There are 3 ways to reach FlixBus across 3 communication modes: phone, email, web. Flixbus Germany : +49 30 300137300 . FAQ. But if you require reliability in a transportation service, or don't want to waste your time, or would prefer not to wait in the dark streets of West Oakland for 2 hours with no updates from the app and no way to contact customer service, then absolutely, 100% stay away from Flixbus. Newsroom. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact FlixBus in an easy-to-use summary, as well as a full comparison of the 3 ways to reach FlixBus, compared by speed and customer recommendations. Find an overview of the different services offered by FlixBus, read our baggage policy and FAQ and subscribe to our newsletter for updates. Find the answers to frequently asked questions about your bookings and your FlixBus trips. FlixBus: The Smart Choice for Travel. It went through Berlin-Germany. Services on the train. Marketing Contact opens in new window. Email Contacts. Mobility/Accessibility issues concerns should go to mobility@flixbus.com. Sharing is what powers GetHuman's free customer service contact information and tools. Newsletter. Media Library. If you find any mistakes in this information, please let us know below. Click here to see all the ways we know to contact FlixBus currently. Lost something? We request that you do not send multiple inquiries in the meantime in order to avoid any misunderstandings. ... Our FlixBus app ensures that you are kept up-to-date about our train and bus services even when you are on the go. FlixBus' goal is to provide you a convenient, affordable and easy to use bus service. If you require a meal with special dietary restrictions, we suggest you contact FlixBus customer service directly to see if one can be arranged to meet your needs. Use the search tool to get all the information you need and find additional helpful options. Low-cost tickets are just a few clicks away on our App or website. We will take care of your issue as quickly as possible. Book European travel with FlixBus at unbeatable prices. Deutsch. In case you didn't realize there was an alternative, the best phone number for FlixBus customer support is +49 30 300137300. If you are experiencing difficulties while accessing this website, please give us a call at +49 30 300 137 300 or refer to the FlixBus Google Assistant App . If you send an email late at night, you probably won't get a reply until the next business day. For European Customers email service@flixbus.de. 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